6 Simple Ways to Fix QuickBooks Com Error Crash While Mailing Invoices

Here Is How You Can Fix QuickBooks Com Error Crash Fast and Get Back to Work

If you are an existing QuickBooks user, you will know how the accounting software can be useful in handling a business. However, if it shuts down or crashes abruptly, it may be annoying to you and delay your work. This issue may occur while sending invoices to customers or clients in the email. When you press Enter to send the invoice, you may receive QuickBooks Com Error. The crash error will pop up again after clicking on OK.

What is QuickBooks Com Error Crash?

Crash Com Error is one of the common errors that QuickBooks Desktop users receive. The error occurs when you try to email Invoices other transactions. This may also cause you to lose the unsaved data in other open QuickBooks windows you may be working on simultaneously. Once this error appears, the screen may freeze and you may only be able to click on the OK option on the error message box. Knowing the reasons that trigger QuickBooks Com Crash Error may help you prevent this issue as well as save your important data. Along with telling you how you can prevent this error, this blog post will also tell you how you can fix incur QuickBooks Com Error. In case you are seeking for experts recommendation to resolve this error please contact our QuickBooks enterprise support team to get instant help.

Crash Com Error in QuickBooks Desktop - Screenshot

The error message may also call it QuickBooks com error crash, QuickBooks crash com error or com error QuickBooks. The terms may be referred differently, but they are all same errors originating because of sending emails from QuickBooks. The basic and premier reason for this issue is the failure of syncing with Windows or other Microsoft components. If your QB software crashes repeatedly, your company file data may also be damaged. Repeated crashes may also cause permanent damage to your company file thus it’s mandatory to get Crash: Com Error soon after it appears.

What Causes Crash Com Error in QuickBooks Desktop?

  • Windows Components or other Microsoft components are either missing or damage.
  • QuickBooks is unable to communicate with the email service provider or the client.
  • One or more essential QuickBooks components are missing.
  • A virus or other third party software is obstructing the sync.
  • Essential QuickBooks components or files have been either deleted or damaged by a third party software.
  • Your system Firewall is blocking the QuickBooks communication process.

How to Fix Crash: Com Error in QuickBooks Desktop

Now that you know why QuickBooks Com Error Crash occurs, you can proceed to learn how to fix it. Here are the solutions you can try when this error appears on your QuickBooks Desktop.

Solution 1: Update your computer

  • Make sure that your Windows operating system, MS Office (word, excel, and power point, and outlook) is updated.
  • Make Outlook your default mail App.
  • Disable your anti-virus temporarily.
  • Add exceptions for QuickBooks to your Firewall.
  • Restart your computer for the changes to take place and see if the error still exists.

Solution 2: Fine-tune your QuickBooks Desktop and Company File

  • Update QuickBooks to the latest release.
  • Open and verify the QB Company file to verify the appropriateness of data of the company file.
  • Open the invoice, report or other transaction that caused QB crash com error occurred and try to send that in the email again.
  • Check if you can open other reports or forms and email it to yourself to verify if the same error occurs.

Solution 3: QuickBooks form preferences

If the first two solutions didn’t work, try the following steps.

  • Click on ‘QuickBooks icon‘ on your desktop to open it.
  • Go to the ‘Company File‘.
  • Click on ‘Edit‘ and then ‘Preferences’ and ‘Send Forms‘.
  • Select ‘My Preferences‘.
  • Click on ‘Outlook‘ and then select ‘Email’ option and Resend it.
  • Minimize all open windows and go to ‘Control Panel‘ and the Mail and select ‘Microsoft Outlook‘.
    • Once the Mail Setup window opens, select Show Profile. In case Outlook is not set as default mail application, select prompt for a profile to be used.
    • Now choose Always use this profile and then click on ‘Apply‘ and ‘OK‘.

Solution 4: Repair and update Windows and Microsoft Office

Move on to Solution 4 if all the above didn’t fix the issue.

  • Repair Microsoft Office to remove or replace the unresponsive components.
  • Update Your QuickBooks software to the latest version and restart your computer.
  • Update your Windows operating system again.
  • Delete all unidentified and malicious software’s installed on the computer.

Solution 5: Make exceptions for QuickBooks in your system Firewall

Firewall and security software may misunderstand QB for system Firewall; therefore, you should consider making exceptions for the accounting software.  

  • Open system Firewall and ‘Add exceptions‘ for QuickBooks.
  • Organize ‘QuickBooks process‘ and port Exceptions in your system security software.
  • Restart the computer to ‘Save‘ the changes.
  • Check if you can open other reports or forms and email it to yourself to verify if the same error occurs.
  • If this solution doesn’t work, move to the ‘Next‘ method.

Solution 6: Bridging your Email Service / Client with QuickBooks Desktop

  • Obtain the email configuration by contacting your email Service provider or client service.
  • Allocate third party/external app access in your email service/client control panel.
  • If you are served by a non-legacy email client, contact the respective developers to get port information and other specifics in regards to QuickBooks.
  • Follow the suggestions by the service provider to add or configure the settings.
  • Check if you can open other reports or forms and email it to yourself to verify if the same error occurs.

Solution 7: Run QuickBooks in compatibility mode

  • First of all you need to hit a Right-click on the ‘QuickBooks icon‘ and then click on ‘Properties’.
  • After that choose ‘Run this program in compatibility mode‘ for, On the Compatibility tab.
  • Now choose the ‘Windows 7‘ option From the drop-down menu.
  • Hit a single click to mark a check on ‘Run this program as an administrator‘.
  • Choose the ‘Apply‘ button and finally hit a click on ‘OK‘.
Run QuickBooks in compatibility mode - Screenshot

QuickBooks Com Crash Error is a complicated issue; however, we hope that you find this blog post helpful in getting rid of it. In the off chance that the issue persists even after trying all the 6 solutions provided here, you can dial +1-866-707-7925 and speak to our certified QuickBooks support experts. We are available 24×7 and offer fast and precise solutions of all QuickBooks related issues.


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