Fix QuickBooks has stopped working or not responding error

Here are the top tips to Fix QuickBooks has stopped working error

QuickBooks Has Stopped Working Error - Screenshot

If you are an existing QuickBooks user, you’ll know how useful this software can be. It can enable us to manage and handle some of the most intricate business tasks such as making payments, tracking expenses, and creating invoice with ease. But sometimes we receive some errors while installing updates, opening a company file or performing other tasks.

Why QuickBooks has stopped working problem occurs?

Many times, while performing some important tasks on QuickBooks accounting software, it stops working or doesn’t respond. The error message regarding the same might pop-up on the screen, when the user tries to open the QuickBooks again. This error can be caused due to various reasons, such as virus infection and many others

In this blog post, we are going to discuss that unpleasant moment when we receive “QuickBooks has stopped working or QuickBooks not Responding problem. After this error message appears, our system may freeze and QuickBooks may not open even after restarting the system.

QuickBooks has Stopped Working Problem - Screenshot

But don’t worry, this blog post is going to educate you of all the possible reasons behind this error and its solutions. So, read on!.

However, in case you are not a tech savvy and want to hire an expert to resolve this error then you can contact to our QuickBooks enterprise support team at +1(866)707-7925. Our professionals will be pleased to help you in that case.

QuickBooks has stopped working error – Possible Reasons

  • The company name may be too large and make QuickBooks unresponsive and thus QuickBooks has stopped working error.
  • Corrupt or damaged QBWUSER.INI file.
  • Your hard drive may be damaged.
  • The program’s files may be faulty or corrupted.
  • QuickBooks Desktop may not be functioning appropriately.
  • Your Windows operating system may be damaged.

You’ll also read: Fix QuickBooks activation errors when adding license & product numbers

Symptoms of QuickBooks has stopped working problem

  • Your system shuts down abruptly.
  • QuickBooks stops working or slows down.
  • System freezes regularly.
  • There is a damaged or missing program files
  • QuickBooks does not open or take very long to open.

Note: If you have been observing the above-mentioned symptoms, fix your software immediately or your data, as well as the computer, may be at risk.

How to Troubleshoot QuickBooks has stopped working error?

You can try below given solution methods in order to resolve QuickBooks has stopped working problem. You need to be careful while performing the steps as any wrong action might lead to the further problems in your QuickBooks software.

Solution 1: Install and run (or use inbuilt) system repair tool

QB system repair tool- screenshot 8
  • Download QuickBooks repair tool for Intuit’s official site (if you don’t already have the latest version of repair tool).
  • Save the downloaded file in a local folder.
  • Close every open program and install the tool.
  • Allow the QuickBooks file repair tool to run a scan on your computer.
  • Allow the tool to repair the existing issues and restart your computer.

Solution 2: Turn off Your Antivirus temporarily

Turn off Antivirus temporarily - Screenshot
  • Restart your computer.
  • If the error still persists, turn off your antivirus.
  • The procedure to turn off different antivirus programs is not the same and thus you should contact your antivirus support or your IT professional.

See Also: Fix error 15XXX when downloading QuickBooks Desktop or Payroll updates

Solution 3: Rename the .INI file

Rename the INI file in QuickBooks - Screenshot
  • Renaming the QBWUSER.INI file you may remove the issue of your opened company file and you may be able to re-open your company file(s).
  • We suggest you change the name of the DataStore.ecml file.
  • If you are able to use QuickBooks software, try opening a test QuickBooks file.

Solution 4: Reinstall QuickBooks using clean install

If none of the above-mentioned solutions work, you may have to reinstall QuickBooks using clean install.

QuickBooks Clean Install - Screenshot

Read also: What is QuickBooks enterprise advanced inventory?

Solution 5: Create a new Windows Admin User

This issue may also appear if your Windows is damaged, in that case, you can create a new Windows user account.

Create a new Windows Admin User - Screenshot
  • Click the Start button and open Control Panel.
  • Click the Add or Remove User Accounts link.
  • Once the Manage Accounts dialog box opens, click Create a New Account.
  • Type in an account name and select to create Admin account.
  • Click the Create Account button.

Solution 6: Run QB Refresher Tool

QBRefresher Tool will stop QB processes running in the background. This great tool also carries out a small repair on the QuickBooks. The steps involved in this process are as follows:

  • First of all, the user needs to close all the QB versions.
  • And then, download the QBRefresher tool.
Download and run the QB Refresher tool - Screenshot
  • The next step is to save the file on the desktop.
  • After that, the user needs to run this tool.
  • Followed by re-opening QuickBooks desktop.
  • The last step in the process is to check for QuickBooks has stopped working error.

Solution 7: Use QB Install Diagnostic Tool

QuickBooks Company File Diagnostic Tool- screenshot 9

See Also: Methods to Fix QuickBooks error code 80029c4a

We hope that you have successfully resolved QuickBooks has stopped working problem. All the provided solutions are simple and can be performed without considerable IT knowledge.

But in case you are not able to perform them on your own or the issue still persists even after trying all the solutions provided in this post, you can dial +1-866-707-7925 for assistance and speak to our QuickBooks support team and certified experts.


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